Return Merchandise Authorization

Defects are rare, but they do occasionally occur and we apologize wholeheartedly, if you have received a defective Thirsties product. We stand behind our products 100% and are happy to hear of your problem so that we can work together at a resolution so that you can start using your Thirsties item again!

Our Warranty:

  • Your product is under limited warranty for possible return for up to 1 year after the original purchase date.
  • Defects include loose stitching, holes discovered upon arrival, broken snaps, etc.
  • Staining, fading, holes that develop with use, and potential build-up are all considered normal 'wear and tear' and does not suffice for repair or replacement purposes.
  • Leaks are not considered a defect. Please search our database for detailed instructions in battling leaks or call us and we will be happy to troubleshoot with you to ensure successful cloth diapering.

How to Proceed:

Please send an email to support@thirstiesbaby.com Include all the following information in your email... We are not able to process your request unless we have all the information below:

  2. Provide your name & complete shipping address:
  3. Email Address:
  4. Phone:
  5. Defective Product: (product name, size, color, & LOT number)
  6. Please include if you have snaps or Aplix closure.

    If a replacement item is deemed necessary, we will send the same color and size of the defective diaper. We will not SIZE-UP. No exceptions!
  7. Problem you are having:
  8. Detergent used:
  9. Date of original purchase:
  10. Place of original purchase:

What to Expect Next:

Once you email us with complete info above, this Return Merchandise Authorization info will be reviewed and a customer service rep will be in touch shortly. Defects covered under the warranty will be replaced at no cost to you. We will send you a prepaid label along with the replacements to send your defective item back to us.  We will then repair the defective items and donate to supply needy families with cloth diapers and accessories.