Warranty


Return Merchandise Authorization

Defects are rare, but they do occasionally occur and we apologize wholeheartedly if you have received a defective Thirsties product. We stand behind our products and are happy to work with you to provide a resolution.

Our Warranty:

  • Your product is under limited warranty for possible return for up to 1 year after the original purchase date.
  • Defects include loose stitching, holes discovered upon arrival, broken snaps, etc.
  • Staining, fading, holes that develop with use and potential build-up are all considered normal 'wear and tear' and does not suffice for repair or replacement purposes.
  • Leaks are not considered a defect. Please search our database for detailed instructions in battling leaks or call us and we will be happy to troubleshoot with you to ensure successful cloth diapering.
  • If your products were damaged by the use of additives or improper care, the warranty will be void.

If your product meets our warranty guidelines please complete the information below.


Contact Information
Name*
Address*
Address 2
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ZIP*
Email Address*
Phone*

Purchase Information
Date of Original Purchase*
Place of Original Purchase*

Care Information
Detergent Used:*
Any Additives Used:*
Machine Type::*
Drying Method::*

Product Information

Defective Product:*
Problem you are having*
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Additional Notes: