Defects are rare, but they do occasionally occur and we apologize wholeheartedly, if you have received a defective Thirsties product.  We stand behind our products 100% and are happy to hear of your problem so that we can work together at a resolution so that you can start using your Thirsties item again! 
 
Our Warranty: 
  • Your product is under limited warranty for possible return for up to 90 days after the original purchase date. 
  • Defects include loose stitching, holes discovered upon arrival, broken snaps, etc.
  • Staining, fading, holes that develop with use, and potential build-up are all considered normal 'wear and tear' and does not suffice for repair or replacement purposes. 
  • Leaks are not considered a defect.  Please search our database for detailed instructions in battling leaks or call us and we will be happy to troubleshoot with you to ensure successful cloth diapering.
How to Proceed:
 
Include all the following information in your email...
We are not able to process your request unless we have all the information below:
  1. EMAIL SUBJECT LINE:  Thirsties RMA
  2. Provide your name & complete shipping address:
  3. Email Address:
  4. Phone:
  5. Defective Product: (product name, size, color, & LOT number)
     PLEASE NOTE:
    If a replacement item is deemed necessary, we will send the same color and size of the defective diaper.  We will not SIZE-UP.  No exceptions!
  6. Problem you are having:
  7. Detergent used:
  8. Date of original purchase:
  9. Place of original purchase:
What to Expect Next:
 
Once you email us with complete info above, this Return Merchandise Authorization info will be reviewed and a customer service rep will be in touch with shortly.  Defects covered under the warranty will be either repaired or replaced at no cost to you.  If we decide a repair or replacement is what is needed in your case, we will email you a prepaid return label in which to mail your defect to us.
 
What to do beyond 90 days:
  • Your product is under limited warranty for possible return for up to 90 days after the original purchase date.  After 90 days, your Thirsties products may still qualify for complimentary repairs. 
  • Defects include loose or broken stitching, broken snaps, and defective hook & loop tabs.
  • Staining, fading, holes that develop with use, and potential build-up are all considered normal 'wear and tear' and does not suffice for repair. 
  • Leaks are not considered a defect.  Please search our database for detailed instructions in battling leaks or call us and we will be happy to troubleshoot with you to ensure successful cloth diapering.
Please return your repairable diaper/cover to us with instructions for repair and your return shipping address:
         
          Thirsties Repairs
          429 S 9th St
          Canon City, CO  81212
 
Please note!  We are not responsible for lost parcels.  As a reminder, we are only able to repair the following problems:  loose or broken stitching, broken snaps, and defective hook & loop tabs.  Thank you!

 


 

 

 
   
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